Customer Service

Sistahood terms and conditions

1. APPLICABILITY

These general conditions are applicable to the purchase of Sistahood products on freddychur.dev.boldhorizon.co.nz

2. ORDERING/PURCHASING ON OUR WEBSITES

Eligibility to order/purchase In order to place an order on our Websites, you must:

  • Be 16 years of age or older
  • Be a consumer – not a reseller

2.1 How to order

You need an e-mail address to place an order, and you need to set your browser to accept both cookies and pop-ups in order to make full use of the Website, which includes designing items, adding items to your shopping cart and checking out from our store. Placing an order on the Website is easy.

  1. Find the products you want (and customize if applicable)
  2. Add the products to your shopping cart.
  3. Proceed to checkout.
  4. Select delivery and billing options.
  5. Complete all fields on the Checkout page.
  6. Submit your order and proceed to Paypal’s secure checkout to complete your order

You are bound by your order once you have clicked the “Submit order” or “Purchase” button at the end of the ordering process. By clicking the button, you send your order to us as it is displayed in the final check out screen. Once we have received your order, an automated confirmation of receipt will be displayed on the Website, which contains your order number and the details of your purchase. The purchase agreement has now been concluded. A copy of the automated order confirmation will be sent to your e-mail address. We strongly suggest that you print or download this copy for future reference. We explicitly reserve the right not to accept your order, or to cancel the purchase agreement after the automated order confirmation.

Our right to not accept your order or cancel your purchase. We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:

  • *the product is not available / in stock (any payment will be refunded)
  • Your billing information is not correct or not verifiable
  • Your order is flagged up by our security systems as an unusual order or an order susceptible to fraud
  • Your bank transfer payment is not received within 8 calender days after acceptance of your order
  • We have reason to believe you are under 16
  • We have reason to believe that you are a reseller
  • There was an error in the price quoted
  • We could not deliver to the address provided by you

2.2 Data Check

When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address, creditworthiness, and checking for fraud. As to the latter: we run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud will be investigated and if necessary prosecuted. By submitting your order, you agree to this.

3. PRICE/PAYMENT

3.1 Payment methods

Payment can be made by direct credit into our bank account or via Paypal using either your credit card or Paypal account if you have one. For more information on Paypal please visit Paypal homepage. Sistahood takes every precaution to make our site as safe as possible. We do not hold any sensitive payment details on record. For more information see Security below.

3.2 Payment processing

If you pay by credit/debit card, we will deduct the amount due from your account as soon as your order leaves our warehouse.
If you pay by bank transfer, we will start delivery after we receive your payment. This may take several days. In the event that no payment has been received within 8 calendar days after you submitted your order, your purchase will be cancelled. Payments can only be processed if the billing information can be verified.

3.3 Retention of title

We retain title in the products until we have received full payment for all such products.

3.4 Prices and currency

The product prices displayed on the Website are inclusive of tax. Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to. For details on shipping rates per country see the help section of the Website.
Prices are quoted in NZ Dollars. If your local currency is different from the currency the prices are quoted in, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control. Please note that changing the country of delivery may have an influence on the price due to change in currency or to country specific pricing.

3.5 Your total price

The total price specified in the final check out screen includes tax and shipping costs. The prices are quoted in the order confirmation of receipt of your order as well, which you can print or download for future reference. If you are paying by credit/debit card, the total amount for your entire order will be reflected on your statement in your local currency. Please transfer only the exact amount specified on the order confirmation, and make individual transfers per order, using the unique reference number stated in your order confirmation.

3.6 Price changes

The product prices displayed on the Websites may be subjected to change. We reserve the right to change prices without notice. Subject to clause 3.7 below, the prices as displayed at the moment of purchase are the prices applicable to that purchase.

3.7 Pricing errors

Please note that even though the Websites are composed with care, it is possible that the pricing information on our Websites contain errors. We are not bound by our offer and we reserve the right to cancel your purchase in the event of such error.

4. ORDER SECURITY

Sistahood uses Paypal’s secure checkout to process your payments. Sistahood shall not be liable for any damages suffered as a result of the use of electronic means of communication, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

5. SHIPPING & DELIVERY

5.1 Delivery – where and when

We deliver products from Monday through Friday. We can only fulfill an order to a delivery address which is a home of office address in one of the countries listed in the help section of the Website.

5.2 Delivery timelines

Standard Delivery: 2-8 days*.
If you choose Standard Delivery and you pay by credit/debit card, delivery will be within the lead time frame indicated below. Please note that if you pay by bank transfer, Standard Delivery only starts delivery after receipt of your payment. This could take 5 to 7 days.
*We try to deliver on time to the extent this is commercially reasonable. We usually make it, but cannot guarantee timely delivery.

5.3 Inspection upon delivery

Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment. We will refund the purchase price and all delivery costs as soon as the warehouse has handled your return. Please also note that you should inspect the products within a reasonable time after their receipt. You will be deemed to have accepted the products unless you have notified us within 8 days after receipt of the products that they are rejected.

6. SHIPPING RATES

Shipping rates are applied per order. The exact shipping rates depend on the country of delivery. For details on shipping rates per country see the help section of the Website.

7. RETURNS

7.1 Returning products after delivery – defectives

You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. You can do so within 8 days after you notice the defect. This does not affect your statuory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded.

7.2 Returning products after delivery – for whatever reasons

If you are for whatever reason not happy with the products you ordered, you may return the products delivered to you within 8 calendar days after delivery, without giving us any reason, as long as:

  1. The products are unwashed and not used in any way (you are allowed to try garments or shoes on for fit, unless we have indicated otherwise – but you cannot wear them)
  2. The product is in its original, undamaged packaging (a carefully opened package will not be considered damaged).

You cannot return:

  • Products that have been tampered with.

For information on refunds, see art 8.6 below. For practical information on how to return, see the help section of the Website.

7.3 Refund information

In the event you return goods because they are defective or otherwise not in conformity with your order, we will pay for the ship-to and return-shipping costs. In the event you return goods for reasons other than defectiveness or non-conformity with your order, you will need to pay for the return shipment. In practice, when returning, you will use our logistics provider. As the costs incurred by us for these return shipments are equal to the costs of sending the goods to you, we will not refund the costs you originally paid for delivery.
Refunds will be issued based on the original form of payment. If you paid via bank transfer you need to give your bank details when you initiate the return so that we can refund the money directly to your account. You will receive your refund after the product has been returned and processed.

8. AVAILABILITY

Fulfillment of all orders on the Website is subject to availability. We try to ensure that all items offered for sale are in stock. However we reserve the right not to accept any orders or to cancel confirmed orders for products that are out of stock. In such event we will inform you by e-mail and any payments will be refunded.

9. OFFER VALIDITY

The offers on the Website are valid only the moment that they are displayed on the website, unless a specific term is communicated on the Website. We are not bound by any offer in the event of spelling, pricing or other errors or mistakes in the Website information. We reserve the right to cancel any purchase concluded in the event of such error.

10. LIABILITY

Sistahood is not taking any liability for any misuse or mistreatment of the purchased items.

11. APPLICABLE LAW

These general conditions and all disputes arising in connection with these general conditions, including the validity thereof, or with the use of the Website or with any purchases on the Websites shall be governed by New Zealand law. Even though Sistahood has composed the Websites with care, the information, texts, documents, graphics, movies, music and/or other services on it may contain errors or be otherwise incorrect or incomplete. Sistahood shall not be not liable for any damages resulting from the use of (or inability to use) the Websites, including damages caused by viruses or any incorrectness, or incompleteness of the information, unless such damage is the result of any willful misconduct or from negligence on the part of Sistahood.

13. LINKED SITES

The Website provides links to external Internet Sites. Sistahood shall not be liable for the use or the content of Internet sites that link to this site or which are linked from it.